Find answers to common questions and product walkthroughs.
You disconnected LinkedIn or your CRM, but sync jobs for that integration still appear to run or you still receive sync failure notifications. The disconnect process needs to fully propagate through the background job queue.
You know a LinkedIn campaign is running but it does not appear in Campaign Analytics or the attribution table. The campaign may be outside your sync lookback window or not associated with the selected ad account.
Your dashboard shows LinkedIn-engaged companies but the influenced revenue and pipeline columns all read zero or show dashes. The matching step between LinkedIn companies and CRM deals may not have found any overlapping records.
Your CRM is synced and shows deals, but the company-level attribution table shows those companies with zero deals or no influenced pipeline. The domain-matching step likely needs better data in your CRM.
Instead of readable company names you see numeric IDs, blank entries, or truncated names in the attribution table. This is a LinkedIn organization lookup issue that usually resolves after the next sync.
You entered a teammate's email in Settings > Team and clicked invite, but they say the email never arrived. Or the invite button is greyed out and you cannot add more members. Plan limits and spam filters are the usual culprits.
You enter your credentials and see an invalid password error, or you requested a password reset but the email never arrived. Account lockouts and spam filters are the most common causes.
You installed the Revenue Proven pixel snippet on your website but the AI Discovery Visitors dashboard shows zero visits. A script loading issue or incorrect data-tenant attribute is the most common cause.
You clicked export but the downloaded CSV is empty, the PDF is blank, or the download never starts. This is usually a filter mismatch or a browser permission issue blocking the download.
The HubSpot integration shows Disconnected repeatedly even after you reconnect it. Background syncs stop and CRM data goes stale. This is almost always an OAuth token expiry or revocation issue.
You click Connect LinkedIn and land back on the Connections page with an error, or the browser shows a blank redirect screen. This usually means your LinkedIn app permissions or token state need to be reset.
Impressions, clicks, or spend figures in Revenue Proven look different from what LinkedIn Campaign Manager shows for the same period. Attribution windows, currency conversion, and data aggregation explain most discrepancies.
You tried to subscribe or upgrade but the Paddle checkout showed an error, your card was declined, or the subscription did not activate after payment. Bank fraud checks and card limits are common causes.
You set up a scheduled email report but the report never arrived in your inbox. Check your spam folder first, then verify the report schedule is active and the delivery address is correct.
A sync job has been running for over an hour with no progress, or the sync status spinner never goes away. This usually points to a very large data pull, a temporary LinkedIn API slowdown, or a background queue backup.
You connected LinkedIn and triggered a sync, but the attribution table and campaign views show empty states or loading indicators that never resolve. First syncs can take time, but some steps can speed things up.
The pixel loads correctly on your site but the AI Discovery dashboard shows no visits from ChatGPT, Claude, Gemini, Perplexity, or Copilot. The issue may be referrer policy on your site or low actual AI traffic volume.
Your Salesforce integration displays a connection error or an expired token warning in Settings > Connections. CRM syncs fail and deal data stops updating. Reconnecting usually resolves it but requires the right Salesforce user.
Dashboard pages take a very long time to load, show a loading spinner that never resolves, or display a generic error message. Network issues, browser cache, or a temporary server load spike are the usual causes.
You change the date range filter on the attribution or campaign analytics page and the table goes completely empty. This usually means no data was synced for that specific window, not that the data is missing.