I can't invite a teammate or the invite email was never received
You entered a teammate's email in Settings > Team and clicked invite, but they say the email never arrived. Or the invite button is greyed out and you cannot add more members. Plan limits and spam filters are the usual culprits.
You tried to invite a colleague to your Revenue Proven workspace from Settings > Team, but either the invite button is disabled, an error appears when you submit, or your colleague confirms they never received the invite email.
Why this happens
Team seats are plan-gated: Free and Pro plans include zero teammate seats, Growth allows up to 5, Scale up to 10, Agency up to 50, and Enterprise is unlimited. If you are on a plan that does not include team seats, the invite button will be disabled or you will see an upgrade prompt. If the button works but the email is missing, it likely landed in spam or was filtered by a corporate email gateway.
How to fix it
- Go to Settings > Team and check how many seats your current plan includes. If the count is at the limit, you need to upgrade before inviting more members.
- Confirm the email address you entered is correct and does not have a typo.
- Ask the invited teammate to check their spam, junk, and promotions folders for an email from Revenue Proven.
- If the invite email is not in spam, ask the invited user to check with their IT team whether emails from external senders are quarantined.
- If you need to resend the invite, you can remove the pending invite from the Team page and re-send it to trigger a fresh email.
- Invited users who do not yet have a Revenue Proven account will be prompted to register before joining your workspace.
Still stuck?
Contact support with the email address of the person you are trying to invite. We can verify the invite was queued and confirm the outbound email status from our delivery provider.