A disconnected integration keeps trying to sync
You disconnected LinkedIn or your CRM, but sync jobs for that integration still appear to run or you still receive sync failure notifications. The disconnect process needs to fully propagate through the background job queue.
You disconnected LinkedIn, HubSpot, or Salesforce from Settings > Connections, but you are still seeing sync activity, sync failure notifications in the notification bell, or the sync progress indicator still showing for that integration.
Why this happens
When you disconnect an integration, Revenue Proven soft-disconnects it by marking the connection as inactive and canceling queued sync jobs. However, a sync job that was already running at the moment you disconnected may continue through its current phase before it detects the cancellation signal. Daily scheduled syncs for a disconnected integration are automatically skipped, but any job that was mid-execution can take a few minutes to stop.
How to fix it
- Wait 10-15 minutes after disconnecting. Any in-flight sync job will detect the cancellation and stop on its own.
- Hard-refresh the dashboard page to clear any stale sync status indicators from the UI.
- Check Settings > Connections and confirm the integration shows Disconnected status. If it still shows Active or in an unknown state, try the disconnect action again.
- Sync failure notifications tied to a disconnected integration should stop appearing after the current sync attempt completes. If notifications persist for more than 30 minutes after disconnecting, contact support.
- Do not reconnect and disconnect repeatedly in quick succession. This can create race conditions in the job queue. Disconnect once and wait for the in-flight jobs to stop before reconnecting.
Still stuck?
Contact support with the integration name and the approximate time you disconnected it. We can inspect the job queue to confirm all jobs for that integration have been cancelled and prevent further attempts.