My billing checkout failed or my card was declined
You tried to subscribe or upgrade but the Paddle checkout showed an error, your card was declined, or the subscription did not activate after payment. Bank fraud checks and card limits are common causes.
You entered your payment details in the Revenue Proven checkout and received a decline message, a general payment error, or the checkout completed but your account has not upgraded to the expected plan.
Why this happens
Revenue Proven uses Paddle for payment processing. Card declines can happen because the card's issuing bank blocked an unfamiliar charge, the billing address entered does not match the bank's records, the card has reached its international or online transaction limit, or 3D Secure authentication was not completed. In rare cases the checkout completes but a webhook delay means the subscription status in Revenue Proven has not yet updated.
How to fix it
- Retry the checkout with the same card after checking with your bank that no security block was placed on the transaction.
- Ensure the billing name and address you enter exactly matches what your bank has on file.
- Try a different payment card or payment method if available in the Paddle checkout.
- Complete any 3D Secure or bank authentication pop-up that appears during checkout rather than dismissing it.
- If the checkout showed success but your plan has not updated, wait 5 minutes and hard-refresh the dashboard. Paddle webhooks can occasionally take a few minutes to process.
- Check your email for a receipt from Paddle confirming the payment. If you received a receipt but the plan is still showing as Free, contact support immediately.
Still stuck?
Contact support with the approximate time of your checkout attempt and the last four digits of the card used. We can trace the payment event in Paddle and ensure your account reflects the correct plan.