What is the SLA and uptime commitment for paid plans?
Revenue Proven targets high availability for paid customers, with infrastructure monitoring and disk alerts in place; formal SLA terms for enterprise customers are available on request.
Revenue Proven runs on a four-server production architecture in Singapore with a Caddy load balancer distributing traffic across two web instances. This means a single server restart does not take the product down for users. The system includes automated health checks, disk monitoring, and infrastructure alerting.
Infrastructure reliability measures
- Load balancer with active health checks routes traffic away from unhealthy instances within seconds
- Daily database backups to self-hosted RustFS with Backblaze B2 fallback
- Continuous write-ahead log archiving for point-in-time database recovery
- Disk usage alerts at 70 percent warning and 85 percent critical thresholds
- Infrastructure status pushed to an internal admin dashboard every 60 seconds
Formal SLA
A formal, percentage-based SLA is available for Enterprise customers and is part of the Enterprise contract negotiation. Standard paid plans (Pro through Agency) do not currently include a written SLA, though Revenue Proven works to maintain the highest availability possible within its infrastructure design. If you require a specific uptime guarantee in writing, discuss this with the team as part of an Enterprise agreement.